Simpanin Support

Have a question or a problem with Simpanin? Reach us in either of these ways.

Contact us

Email: [email protected]. Please include the app version and your device model so we can help faster.
In the app: open the Help menu in Simpanin. Your message goes straight to the Widzu team.

Frequently asked questions

Which platforms are supported?

Links to public posts from TikTok, Instagram, Facebook, and X. Private or followers-only posts cannot be downloaded. Simpanin does not support YouTube.

Do I need to log in to a social media account?

No. Simpanin never asks you to log in to any social network and does not require an account.

Where are files saved?

In your Gallery, in the Simpanin folder: videos in Movies, photos in Pictures, and audio in Music. The history in the app can also open and share files.

Why is there sometimes no HD option?

The HD option only appears when the source really has a higher quality. Simpanin never shows a fake HD option.

Can I download other people's content?

Only download content you own or have the owner's permission to save, and respect creators' copyright. Simpanin is not affiliated with TikTok, Instagram, Facebook, or X.